TopGKStore · Purchase Guide

Your next collectible,
step by step.

Understand product status, deposits, shipping charges and delivery — before you place your first order.

New to collecting? We are here to help you plan your purchase.

01 / Your order journey

From discovery to dispatch

Early Bird and Pre-order listings may offer a deposit or full product payment. Pre-order Closed and Released listings are ordered with full product payment, subject to the availability shown.

Choose your collectible

Review the product description, version, size, price and availability. Contact us if a listing asks you to confirm the current price.

Select a payment option

Choose Deposit or Full Payment where offered. For Pre-order Closed or Released products, select Full Payment.

Complete checkout

Enter an accurate delivery address, phone number and email. Pay using PayPal or credit card from the options available at checkout.

Receive an order update

When your product is ready for shipment, our team contacts you by email or WhatsApp and provides photos for confirmation.

Settle balance & freight

If you paid a deposit, complete the remaining product balance. Choose a shipping method and pay the freight invoice when provided.

Follow your shipment

After dispatch, you receive a tracking number. Keep an eye on carrier updates and respond promptly to any customs requests.

Already paid the full product price?

You skip the remaining product balance, but the separate shipping invoice still needs to be paid before dispatch.

02 / Know what you are ordering

Read the product status first

A product being released does not always mean it is in stock. Check both the release stage and the availability label on the listing.

Status	What it means	Your next step
Early Bird	An early reservation stage before all studio details are announced. A lower deposit may be offered, while the full product price can be TBD.	Review the information available. The listing will be updated when the studio confirms the details and full price.
Pre-order	Reservations are open before the product is released.	Choose the offered payment option and follow studio production updates.
Pre-order Closed	The main reservation period has ended. A listing may still be Orderable, require Contact for Current Price, or be Out of Stock.	Follow the availability shown. An orderable item may not be ready for immediate shipping.
Released	The studio has launched the product. In Stock means warehouse inventory is available; other listings may require a current-price inquiry or be Out of Stock.	Check stock and price. Ask our team about backorder or restock options for sold-out items.
Abandon Production	The product is no longer being produced.	Contact our team if you have an existing order or need help understanding the listing.

03 / Product payments

Deposit or full payment?

Deposit

Reserve now, pay the balance later

Your deposit is part of the product price and supports the studio’s production of your order. When the product nears completion, our team contacts you by email or WhatsApp with the balance invoice.

Remaining product balance = full product price − deposit paid.

Deposits are generally non-refundable because they have been committed to production, even if you decide not to complete the purchase.

Full Payment

Pay the product price upfront

Full Payment covers the product price and removes the later product-balance step. It does not cover shipping charges.

If you later cancel, only the amount above the deposit portion — the full product payment minus the deposit — is refundable under the existing cancellation terms.

Existing full-refund exceptions

The original guide provides a full refund if pre-order quantities do not reach the studio’s minimum production requirement, or if a studio disappears with the funds and cannot fulfill the order. These exceptions apply to deposit and full product payments.

Final-payment and freight reminders

TopGKStore collects the product balance on behalf of the studio. The studio confirms the order’s validity based on completion of the balance payment. Freight is paid by TopGKStore to the logistics provider on your behalf after you choose a shipping method and pay the shipping invoice.

Product balance: stay in touch

After the studio requests the final payment, our team contacts you by email, WhatsApp or other available methods and sends at least three reminders within 30 days.

If you do not respond to any message within 30 days, the order may be treated as uncontactable. TopGKStore reserves the right to dispose of the pre-order, and the deposit already submitted to the studio cannot be refunded.

Freight: confirm your arrangements

After warehouse arrival, our team sends the shipping invoice and at least three reminders within 30 days. Discuss the shipping method and timing with our team.

If you do not respond within 30 days and have not clearly arranged a shipping delay, the order may be treated as uncontactable. TopGKStore reserves the right to dispose of the pre-order; the deposit and balance already submitted to the studio cannot be refunded.

Need to delay shipment or discuss an invoice? Contact us promptly rather than leaving the reminders unanswered.

04 / Understand your total cost

Product price and freight are separate

Website product prices do not include shipping. Freight is assessed using the packaged box dimensions and weight, destination and selected transport method.

Product paymentThe collectible’s price, paid as a deposit plus balance or as full product payment.

Shipping invoiceCharged separately when shipment details are available and you choose a transport method.

Customs & taxesFor express shipping, customs clearance and tax payment are the recipient’s responsibility.

Why is freight quoted later?

Before a product reaches the warehouse, final packing dimensions and weight may not be available. Our team can provide a preliminary estimate, but the final quote is confirmed later.

We provide shipping-method quotes, including air, land or sea options where available, so you can choose the arrangement that suits your order.

Respond to customs requests

For express shipping, customs may contact you by email or SMS after the parcel arrives. Complete clearance and pay applicable taxes promptly.

If a parcel is returned or destroyed because clearance or tax payment was not completed in time, the recipient bears the consequences, including possible return and re-delivery charges.

05 / Plan your collection

Release date ≠ shipping date

Production, warehouse arrival, shipment preparation and international delivery are separate stages. The timing below reflects the estimates in the existing guide, not guaranteed deadlines.

Early Bird · typically 7–15 days

An initial promotional stage in which selected distributors may have exclusive sales access and product or price information may still be incomplete.

Pre-order · often 7–90 days

The manufacturer announces product details and pricing. Reservations may close on a set date or when the allocated quantity sells out; some quantity-based periods can remain open longer.

Production & release · typically 1–3 months, sometimes longer

The studio’s production schedule determines readiness. At release, the studio notifies distributors and requests collection of remaining customer balances.

Warehouse arrival · typically around 2 weeks after notice

Products move from the manufacturer to our warehouse. Rework, packaging-material delays and other production issues can extend this stage.

Shipping preparation · usually 7–15 days

Our team confirms shipment readiness, contacts you and coordinates packing and freight payment. Preparation can occasionally take longer.

International delivery · typically 7–60 days after dispatch

Transit depends on your selected method, destination, customs processing and carrier conditions. Follow the tracking information supplied after dispatch.

All dates are estimates.

Studio schedules and international shipping conditions may change. For an update on a specific order, send our team your order number.

06 / Care after delivery

Collectibles need careful handling

Resin and polystone statues are fragile works of art. Studios provide custom packaging and our team reinforces shipments where appropriate, but transportation can still result in minor breaks, fine fractures or surface scratches.

Contact us promptly

If you notice a problem after delivery, send customer care your order number, photos and a clear description of the issue.

We coordinate with the studio

We help request replacement parts or discuss another solution. Parts for limited editions are scarce, so availability depends on the studio.

Confirm the next step

If parts are available, we confirm reshipment or another proposed solution with you before proceeding.

Replacement-part shipping

TopGKStore covers transport from the studio to our warehouse. Collectors are generally responsible for international shipping of replacement parts.

Where replacement parts cannot be obtained, our team will try to pursue a transport-insurance claim on your behalf. Neither parts availability nor a claim outcome is guaranteed.

Please consider the inherent fragility of resin and polystone before ordering, especially if potential minor flaws or shipping damage would be unacceptable to you.

07 / Quick answers

Questions before checkout

Does Full Payment include shipping?

No. Full Payment covers the product price. Freight is charged separately based on the packaged shipment and your selected method.

Why can an Early Bird price be marked TBD?

The studio may not have released complete details or the final product price. A reservation deposit can be available before that information is confirmed. The listing is updated when the studio announces the details.

Is a Released product ready to ship immediately?

Released means the studio has launched the product. Check whether the listing also says In Stock, Contact for Current Price or Out of Stock. Preparation, payment and freight arrangements still apply.

Can I cancel after paying a deposit or the full price?

Deposits are generally non-refundable. For cancellation after full product payment, only the amount above the deposit portion is refundable under the existing terms. The full-refund exceptions described above apply when minimum production quantities are not met or a studio disappears with the funds.

Can I get a shipping estimate before ordering?

Yes. Ask our team for a preliminary estimate. The final freight amount depends on confirmed package dimensions, weight, destination and shipping method.

What does Full Payment (Super Sale) mean?

For rare statues that are difficult to source, customers may ask us to find stock on the secondary market, often from collectors who have displayed the item. We disclose the product’s condition and quote for your decision. After warehouse arrival, we inspect it and provide photos for confirmation before sending it out.

How will you contact me about balance and freight?

Our team contacts you by email or WhatsApp. Keep your contact information current and check your inbox. At least three reminders are sent within the 30-day periods described in the payment section; contact us promptly if you need to discuss your arrangements.

What should I send when asking about an order?

Include your order number and the email address used at checkout. If you are reporting a product issue, include photos and a description as well.

Collector basics

A quick guide to product types

GK / Garage Kit statues: Designer-created collectible figures, commonly made in resin to capture detailed sculpting.
Action figures: Articulated collectibles with movable joints for posing, usually made in plastic.
Licensed statues: Officially authorized sculptures depicting licensed characters, commonly made in resin or polystone.
Original PVC figures: Artist- or studio-created original designs produced in PVC.

Licensed PVC figures: Officially licensed PVC collectibles from established manufacturers.
3D decorative art: Wall art using relief and layered coloring to create a three-dimensional effect.
Adult dolls · 18+: Adult-only silicone or TPE products. Review the individual listing’s specifications before purchasing.

Official TopGKStore customer care

Not sure which step comes next?

Our 24/7 customer care team can help with product questions, order updates, balance invoices, shipping arrangements and after-sales inquiries.

OFFICIAL EMAIL[email protected]

OFFICIAL WHATSAPP+86 133 0845 6306

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